Case Studies

Australian Health Practitioner Regulation Agency

Australian Health Practitioner Regulation Agency





AHPRA (Australian Health Practitioner Regulation Agency) is the peak regulatory body for medical health professionals. Their overriding function is to protect the public. This is done primarily by ensuring medical professionals are properly credentialed, via a process of setting standards and policies that all medical professionals must meet. As well, AHPRA works with and supports National Boards in various health spaces; publishes a national Registry of Professionals; handles complaints by members of the public; and investigates professional conduct and performance.

As a relatively new government organisation AHPRA faces a number of challenges in providing adequate technical resources to manage their various functions. One of these is a database for a portfolio program of work for the Nursing and Midwifery Board of Australia. Having tried without success to have this issue fixed AHPRA approached Miller Gold Tech for assistance.


The rst step was to simply listen to what was needed. Our consultant met with the AHRPA stakeholder and had a full and frank discussion about what was required. Because of a number of factors – including complexity of system, security requirements, and government requirements for local resource use – it  was determined that the best solution was for Miller Gold to provide an onshore consultant to go onsite, estimate what was required, determine the specific technical solutions, implement it, and importantly document it for technical and non-technical users.


Over two sessions we had identified what issues existed, determined how to fix it, and provided a viable finished product. In the course of the project we actively identified inefficiencies in the system and provided fixes for those as well. The end result was a bug-free system with a number of automation xes that weren’t in the original scope.